Returns & Exchanges
At The PetCot Company, we want you to be completely satisfied with your fashion purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the unwashed and unworn items with original tags still attached into the original shipping bag or a secure box.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange once the items arrive at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing